Membership, Subscription and Refund Policy
This policy explains how G&G Worldwide handles memberships, subscriptions, paid access, renewals, cancellations and refund requests where these features are offered through the website or related checkout tools.
Scope of this policy
This policy applies to website-based memberships, subscriptions, digital resources, paid account features and online service purchases unless a separate written agreement or checkout-specific term says otherwise.
Separate consultancy, advisory, funding, project or client service agreements may have their own fees, cancellation terms and refund rules. If those terms conflict with this policy, the separate agreement will take priority for that service.
Membership access
Membership or subscription access may begin when payment is accepted, when an account is approved, or when access is manually enabled, depending on the service purchased.
You must keep account information accurate and protect your login details. Access may be restricted where payment fails, a subscription expires, an account is misused, or a user breaches the Terms and Conditions or Community Guidelines.
Payments, billing and renewals
Prices, billing periods, renewal dates and included features should be shown at checkout or in the relevant service description. Payments may be handled by third-party payment processors.
If a subscription renews automatically, the renewal basis should be shown before purchase. You are responsible for keeping payment details up to date and for cancelling before a renewal date if you do not want the subscription to continue.
Cancellations
You may request cancellation through the account tools where available or by contacting us. Cancelling a subscription normally prevents future renewals but does not automatically refund charges already incurred.
Where you buy as a consumer and statutory cancellation rights apply, those rights will not be limited by this policy. Business purchasers and bespoke service arrangements may have different cancellation rights depending on the terms agreed.
Refunds
Refund requests are reviewed in context, including the type of service, when access began, whether digital content or member materials have been accessed, whether work has started, and any checkout or service-specific terms.
- Refunds may be offered where required by law, where a payment was taken in error, or where G&G agrees that a refund is appropriate.
- Refunds may be declined where services have been supplied, digital content has been accessed, membership time has passed, or the account has breached site terms.
- Refunds are normally returned through the original payment method where possible.
Digital content and services
Some memberships or purchases may include immediate access to digital content, downloads, community areas, account tools or online services. Accessing these features may affect cancellation or refund rights where the law allows.
Nothing in this policy removes statutory rights that cannot legally be excluded.
Support contact
For account, billing, renewal or refund questions, contact us with the email address linked to the account and any order reference.
Checkout wording, service descriptions and written client agreements should be kept aligned with this policy before paid access or subscriptions are launched.